| Frequently Asked Questions |
| How does the auction process work? |
|
Buy it Now -OR- Make Offer |
| Will
you accept less? |
| Please use the make offer button, shipping is not negotiable. |
| Do you have more info on this item? |
| Please do a Google search for technical information. Everything we know about an item is stated. |
| Is the item really that size / style / color? |
| Yes, auctions are always as stated and as pictured, stock photos are sometimes used where appropriate. |
| Can I get one in another size / style / color? |
| No, despite the fact that we may be selling other variations of this product on our website the auction is for the exact product listed. Substitutions are not allowed. |
| Can you cancel my bid? |
| No, only you can retract your bid. And then, only before the end of the auction. Please only bid if you are serious about following through with the transaction. |
| What is the total amount I owe? |
| Winning bid + Shipping, Handling, and Insurance = Total. Orders may receive a discounted shipping rate on auctions purchased within 7 days and paid for with a SINGLE payment. eBay's check-out will figure the rate for you. You will be charged the highest shipping cost for your first item and receive a shipping discount of $5 on each additional item. |
| Where do I mail my check? |
| Pay with any major credit card or your checking account through PayPal - it's fast, FREE and secure. Please note that using your checking account does slow the process down. Slow payment can result in us being Sold Out... |
| What is your PayPal address? |
| Please use eBay's check-out. Doing so fills in most of the auction information for you and gets us the information we need to fill your order quickly and correctly. |
| Have you received my payment? |
| Please log into your PayPal Account or go to the auction you won to view payment status. |
| Why haven't you accepted my PayPal payment? |
| If you have sent a PayPal payment and we have not accepted it then you have sent it to the wrong address. Please cancel it and re-send using the pay now button in the auction. |
| How much is shipping? |
| Shipping is stated in the auction. If we do not list a rate for your country we do not ship to it. Shipping rates are not negotiable. |
| Can you ship to me somewhere else? |
| We can only
ship to you at your confirmed PayPal address. If you have someone else pay
with their PayPal account this means we will be shipping the item to them.
Please do not include special instructions with you payment, PayPal's system does not pick these up. |
| Do you offer combined shipping rates? |
| YES, Orders may receive a discounted shipping rate on auctions purchased within 5 days and paid for with a SINGLE payment. Click the Pay Now button in the auction and the rate will be figured for you. You will be charged the highest shipping cost for your first item and receive a shipping discount of $5 on each additional item. |
| When will my item ship? |
| Orders are processed as quickly as possible, usually 1 -2 business days after payment, excluding weekends and holidays. Some items take a few extra days to ship the time frame is stated in the shipping section. |
| Has my item shipped? |
|
Tracking numbers are sent for ALL orders if you provide a valid email address. If you have not received a tracking number our emails are being blocked by your Spam filter or ISP, this is especially common if you use a FREE email service like Hotmail, Yahoo, or MSN. Please set your Spam filter and ISP white list to accept all email from IcyclesUSA.com |
| How long will it take to get here? |
| STANDARD shipping takes 5 to 10 days, EXPEDITED orders take on average 3 to 5 days, and International Orders take 2-6 weeks. These are average shipping times and are not guaranteed. |
| Can I get a tracking number? |
|
Tracking numbers are sent for all orders if you provide an email address. If you have not received a tracking number our emails are being blocked by your spam filter. Please set your spam filter to accept all email from ICYCLESUSA.com, PayPal, and eBay. |
| Do I need to add sales tax? |
| We will pay your sales tax for you if the item is being shipped in state. No sales tax on items sent out of state. |
| Can you send it as a gift? |
| No, international customers must pay all taxes, duties, and customs fees. |
| Can I pick my item up? |
| No, we are an internet mail order company. Your item will be shipped. |
| Can I return / exchange an item if I am unhappy with it? |
| eBay sales are final however if we have made an error please contact us within 24 hours of receipt so that we can try to resolve the situation. Should we determine any part of your order needs to be returned it must ship within 7 days and postage must be prepaid. |
| Why haven't you left me feedback? |
| Feedback will be left within 24 hours after you leave us feedback. This is an automated process and isn't perfect, once in a while it forgets a feedback, if this happens to you just email us and we'll manually leave you feedback. |
| We ship fast! Save BIG On Bike Parts!™ |
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