ICYCLESUSA.com

Your Source for Cycling Components At A Significant Savings™
ROAD BIKE | MOUNTAIN BIKE | CYCLOCROSS | TRIATHLON / TT | AVID | CAMPAGNOLO | FSA | SRAM | 105 | ULTEGRA | DURA-ACE | LX | XT | XTR
RECESSION SPECIALS! EXTRA 30% OFF
SHOP BY BIKE TYPE
SHOP BY BRAND
APPAREL
BAGS
BASKETS
BEARINGS
BELLS & HORNS
BRAKE LEVERS
BRAKE PADS
BRAKES
CABLES
CASSETTES & COGS
CHAINRINGS
CHAINS
COMPUTERS
CRANK ARMS & SETS
CRANK BOTTOM BRACKETS
DERAILLEURS
FENDERS
FORKS
FRAME SHOCKS
FRAMES
GIFT ITEMS
GRIPS & TAPE
HANDLEBARS
HEADSETS
HELMETS
HUBS
HYDRATION
LIGHTS & REFLECTORS
LOCKS
LUBRICANTS & CLEANERS
PEDALS
PUMPS
RACKS
REPAIR STANDS & PARTS
RIMS
SADDLES
SEAT POSTS
SHIFTERS
SPOKES
STEMS
STORAGE
TIRES
TOOLS
TRAINERS
TUBES
WHEELS
SCREAMING DEALS!
 

Returns

Returns are easy, there is no need to contact us in advance about returns. Simply send the item back within 30 days in the original unopened packaging.

What if an item isn't going to work out?

Return it to us in the original unopened packaging within 30 days of purchase with a copy of your invoice. Once we've received the item back, we will credit you in the same manner you paid.

What if I've opened the package?

In order to return items for refund or exchange, the items must be in the original unopened packaging in NEW and UNUSED condition. If you have opened, tried to install, or used the item in any way it is no longer new and it is not returnable.

How do I make an exchange?

To make an exchange simply return the item and re-order the replacement through our website. There is no need to wait for a replacement.

Who pays the postage on returned items?

Return shipping charges are the responsibility of the customer. Insurance is recommended.

How quickly will ICYCLES process my return?

We process returns once a week. Depending on your credit card company refunds will take 1 to 2 billing cycles to appear on your statement depending on their policies.

What if an item is received damaged?

Contact us immediately, do not send the order back until instructed to do so. All insurance claims for shipping damage must be placed with the shipping company. Save all packing lists, shipping cartons, and packing material until the carrier has inspected them.

How do I know if my return has been processed?

Log into the your account section of our website with your email address and password. You can see the status of all your orders anytime from there.

What if there's other problems with my order?

If you have any problems with an order from ICYCLES, send us an email by clicking the Contact Us link. We'll tell you exactly what steps need to be taken.

What if an item fails once it's been used?

We are happy to assist with warranty claims for defects in materials and workmanship within 30 days of purchase.  Warranty claims must include a copy of the original invoice to be processed. The warranty is subject to the product being evaluated by the manufacturer and does not cover abuse, neglect, accidents, or racing related issues. It is at the sole discretion of the manufacturer to credit, repair, or replace defective merchandise. Labor and shipping is not covered. To warranty an item after 30 days please contact the item's manufacturer directly.

 

Your Satisfaction Is Guaranteed!

 

Check list for returns:

#1Items packaged securely - we can only credit you according to the condition items are received in.

#2Copy of the original invoice - we can't credit you without a copy of the original proof of purchase.

#3Package sent pre-paid via the US Postal Service - we can not accept COD's or certified packages.

#4Insured for full value - rain, sleet, snow, stuff gets lost! 

Send Returns To:
ICYCLES Returns Dept.
716 N Ventura Rd. #165
Oxnard, CA 93030

Please note:

Merchandise that was discounted as part of a promotion (i.e. free shipping) will be subject to a restocking fee.

eBay Auction sales are not the same as buying direct through our website. There will be a re-stocking fee of at least 20% on all eBay sales.

 

 
ICYCLES Home Page
Log In | My Account

About ICYCLES
Contact Us
ICYCLES Events
Request A Catalog
PayPal Payment
Shipping Rates

We accept Visa, Mastercard, Discover, and PayPal

Verschiebt, Traduisez, Traduzca

FREE Shipping on most orders over $100 within the continental USA (see shipping rates for details)

 

A few times a year we run special promotions. If you'd like to hear about them please join our Mailing list!

Email: 

 

The Latest News
Publishers, cycling clubs, and other website operators, you can make money by promoting the ICYCLES website. Join the ICYCLES Affiliate program. Get 5% of the sales you send our way!

 

ICYCLES Is Hiring
We are hiring for several positions. Computer skills and a passion for cycling is a must. Live and work close to some of the best road and mountain rides on the west coast...  If you think you have what it takes and are willing to go beyond and above email us a resume... 

 

Shipping Rates