ICYCLES offers a MONEY BACK GUARANTEE on every item we sell through our website!

Frequently Asked Questions

Do not contact us in advance about returns. We can't do anything until we receive the item back.

What if an item isn't going to work out?

Return it to us in the original unopened packaging within 30 days of purchase with a copy of your invoice. Once we've received the item back, we will credit you in the same manner you paid.

What if I've opened the package?

In order to return items for refund or exchange, the items must be in the original unopened packaging in NEW and UNUSED condition. If you have opened, tried to install, or used the item in any way it is no longer new and it is not returnable.

How do I make an exchange?

To make an exchange simply return the item and re-order the replacement through our website. There is no need to wait for a replacement.

Who pays the postage on returned items?

Return shipping charges are the responsibility of the customer. Insurance is recommended.

How quickly will ICYCLES process my return?

We process most returns within 2 to 3 working days of when they arrive. However depending on your credit card company sometimes refunds will take 1 to 2 billing cycles to appear on your statement.

What if an item is received damaged?

Contact us immediately, do not send the order back until instructed to do so. All insurance claims for shipping damage must be placed with the shipping company. Save all packing lists, shipping cartons, and packing material until the carrier has inspected them.

How do I know if my return has been processed?

Log into the your account section of our website with your email address and password. You can see the status of all your orders from there.

What if there's other problems with my order?

If you have any problems with an order from ICYCLES, send us an email by clicking the Contact Us link. We'll tell you exactly what steps need to be taken.

What if an item fails once it's been used?

Warranty claims for defects in materials and workmanship will be accepted within 30 days of purchase.  Warranty claims must include a copy of the original invoice to be processed. The warranty is subject to the product being evaluated by ICYCLES and does not cover abuse, neglect, accidents, or racing related issues. It is at the sole discretion of the manufacturer to credit, repair, or replace defective merchandise. Labor and shipping is not covered. To warranty an item after 30 days please contact the item's manufacturer directly.

Check list for returns:

Items packaged securely - we can only credit you according to the condition items are received in.

Copy of the original invoice - we can't credit you without a copy of the original proof of purchase.

Package sent pre-paid via the US Postal Service - we can not accept COD's or certified packages.

Insured for full value - rain, sleet, snow, stuff gets lost! 

Send Returns To:
ICYCLES Returns Dept.
7582 Las Vegas Blvd. South #440
Las Vegas, NV 89123

Please note:

Merchandise that was discounted as part of a promotion (i.e. free shipping) will be subject to a restocking fee.

eBay Auction sales are final. There are no refunds, no exchanges, no credits, and no returns.

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