Returns
Returns are easy,
there is no need to contact us in advance about returns. Simply send the
item back within 30 days in the original unopened packaging.
What if an item isn't going to
work out?
Return it to us in the original
unopened packaging within 30 days of purchase with a copy of your
invoice. Once we've received the item back, we will credit you in the
same manner you paid.
What if I've opened the
package?
In order to return items for
refund or exchange, the items must be in the original
unopened packaging in NEW and UNUSED condition. If you have
opened, tried to install, or used the item in any way it is no longer
new and it is not returnable.
How do I make an exchange?
To
make an exchange simply return the item and re-order the replacement
through our website. There is no need to wait for a replacement.
Who pays the postage on
returned items?
Return shipping charges are the
responsibility of the customer. Insurance is recommended.
How quickly will ICYCLES
process my return?
We process most returns within
2 to 3 working days of when they arrive. However depending on your
credit card company sometimes refunds will take 1 to 2 billing cycles to
appear on your statement.
What if an item is received
damaged?
Contact us immediately, do not
send the order back until instructed to do so. All insurance claims for
shipping damage must be placed with the shipping company. Save all
packing lists, shipping cartons, and packing material until the carrier
has inspected them.
How do I know if my
return has been processed?
Log into the your
account section
of our website with your email address and password. You can see the
status of all your orders from there.
What if there's other problems
with my order?
If you have any problems with
an order from ICYCLES, send us an email by clicking the Contact
Us link. We'll tell you exactly what steps need to be taken.
What if an item fails once
it's been used?
We
are happy to assist with warranty claims for defects in materials and
workmanship within 30 days of purchase. Warranty
claims must include a copy of the original invoice to be processed. The
warranty is subject to the product being evaluated by us and does not
cover abuse, neglect, accidents, or racing related issues. It is at the
sole discretion of the manufacturer to credit, repair, or replace
defective merchandise. Labor and shipping is not covered. To warranty an
item after 30 days please contact the item's manufacturer directly.
Check list for
returns:
Items
packaged securely - we can only credit you according to the condition
items are received in.
Copy
of the original invoice - we can't credit you without a copy of the
original proof of purchase.
Package
sent pre-paid via the US Postal Service - we can not accept COD's or
certified packages.
Insured
for full value - rain, sleet, snow, stuff gets lost!
Send Returns
To:
ICYCLES Returns Dept.
716 N Ventura Rd.
#165
Channel
Islands, CA 93030
Please note:
Merchandise
that was discounted as part of a promotion (i.e. free shipping) will be
subject to a restocking fee.
eBay
Auction sales are final. There are no refunds, no exchanges, no
credits, and no returns.
