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Frequently
Asked Questions
Do not
contact us in advance about returns. We can't do anything until we
receive the item back.
What if an item isn't
going to work out?
Return it to us in the original
unopened packaging within 30 days of purchase with a copy of
your invoice. Once we've received the item back, we will credit you
in the same manner you paid.
What if I've opened the
package?
In order to return items
for refund or exchange, the items must be in the original
unopened packaging in NEW and UNUSED condition. If you have
opened, tried to install, or used the item in any way it is no
longer new and it is not returnable.
How do I make an exchange?
To
make an exchange simply return the item and re-order the replacement
through our website. There is no need to wait for a replacement.
Who pays the postage on
returned items?
Return shipping charges are
the responsibility of the customer. Insurance is recommended.
How quickly will
ICYCLES process my return?
We process most returns
within 2 to 3 working days of when they arrive. However depending on
your credit card company sometimes refunds will take 1 to 2 billing
cycles to appear on your statement.
What if an item is
received damaged?
Contact us immediately, do
not send the order back until instructed to do so. All insurance
claims for shipping damage must be placed with the shipping company.
Save all packing lists, shipping cartons, and packing material until
the carrier has inspected them.
How do I know if my
return has been processed?
Log into the your
account section
of our website with your email address and password. You can see the
status of all your orders from there.
What if there's other
problems with my order?
If you have any problems
with an order from ICYCLES, send us an email by clicking the Contact
Us link. We'll tell you exactly what steps need to be
taken.
What if an item fails once
it's been used?
Warranty
claims for defects in materials and workmanship will be accepted
within 30 days of purchase. Warranty
claims must include a copy of the original invoice to be processed. The
warranty is subject to the product being evaluated by ICYCLES and
does not cover abuse, neglect, accidents, or racing related issues.
It is at the sole discretion of the manufacturer to credit, repair,
or replace defective merchandise. Labor and shipping is not covered.
To warranty an item after 30 days please contact the item's
manufacturer directly.
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